Anonymous
map-marker San Francisco, California

Not credited

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I started using RadiumOne to get in-game currency for a game I enjoy. I completed a number of offers, but was not credited by their automated system. I then submitted a request for them to review the problem. Along with the request, I sent them a screenshot of the final page of offers I had completed. I received an email saying it could 1-4 days to resolve. About 24 hours after that I get another email requesting screenshots of confirmation emails for the offers. If you have completed these offers you know that you usually do not receive email from the main offer, only email for the side offers that are required/suggested during the path. RadiumOne has to know this is how their offers work. It seems they are intentionally scamming their customers out of time and currency. Beware!
View full review
Loss:
$10
Cons:
  • Not being credited for the time i put in
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

Telia Ppu
map-marker San Leandro, California

Short Review on October&nbs-04:00;14,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
RadiumOne - Simple Review #1476451217
RadiumOne - Simple Review #1476451217 - Image 2
RadiumOne - Simple Review #1476451217 - Image 3
RadiumOne - Simple Review #1476451217 - Image 4
I complete my offrrs and never even give me my gold ....and i mean hundres ive completed.i guess thatd why they sre not doing well...doesnt surprize me
View full review
Reason of review:
Order processing issue
Anonymous
map-marker London, England

Other Product Review

Take the offers but dont get gold they are a joke
View full review
Reason of review:
Not as described/ advertised
Taira Ftd
map-marker Lodi, California

Radiumone Account Review from Lodi, California

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Be glad that's only issue your having my problem far worse. I bought $100 in gold Friday November 6th while bonus gold up, I was awarded gold until next day and shorted the 200,000 bonus gold. You can see the transaction on my gold page and I sent them receipt from my Rixty account used to buy it. Response I got was transaction record can't be found! That's a bold faced lie is clearly there! I'm a huge player with almost $100,000 invested and are pulling this shady garbage on me sure do not care about any of you!!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Fitchburg, Massachusetts

RadiumOne Engage,not giving credits, misleading customers, giving gold credits to wrong account telling customerthey asked to change their password then offering to rest it then it dosen't work.

I am a tagged and HI5 customer. I play earned gold for free then transfer it to Luv. They constantly cheated me out of my earned gold and numerous times have credited the wrong account. They are misleading customers about the surveys, I recently had five ads with warnings THIS SITE IS UNSAFE MALCIOUS SOFTWARE THREAT. I informed them of this and ever since they have been giving me a hard time. I read the health ad like MS, which I have the symptons, Diabetes, Depression, Cancer, Menopause, HIV. They purposely remove these ads all day and wait until 3 or 4 am eastern standard time to put them back on. When they do they only put a few on the account I use more which is HI5. Then all of asudden when your finished with the ad and have read it in its entirety, you look for you credits and they are not there, You have to submit a request, by logging in .I used my email and password and was told it change. I never changed it, they did so I couldn't get in. You go back to check the ad and it says this offer is no longer available after you went through the whole thing but they still have the offer on the page, when you try to close it they will let you for a while then they put it back on. The surveys are misleading and they are the sites where I have received this warning, THIS SITE IS UNSAFE MALCIOUS SOFTWARE THREAT> I informed them and I have had nothing but a hard time with them. I complained about them putting my gold credits on my TAGGED ACCOUNT instead of my HI5 account they told me I should be careful, I am not the one who made the mistake. I shouldn't have to spend time getting them to do investigate this and give me the gold credit I have earned. I also have had ads change in the middle of me reading them when I was almost done and didn't get crdit, when I explained to them the ad stopped or it changed they still would not give credit to me. Pleas excuse error that is part of my MS symptons. They directed me to and to a url which is http://gwallet.zendesk.com/signin, when I got to the page it said"OOPS the page you were looking for doesn't exist, this has happened to me more than once. They need to put the same offers on both sites since tagged and hi5 are run by the same company. they try to keep you from earning your gold if you use one account more then the other or they will put your gold creits on the account you don't use as much. I use both account but I receive more luv on hi5 so I use that one more for free earned gold, and they know this. they are withholding vital health information not putting them out here and putting these misleading surveys which by the way want your password and a lot of personal information, I am afraid to do these because thes are most of the ads on unsafe sights, the health ads are safe and can save someones life like me. my user name is BARE ESSENCE-R my E Mail address is loveandhappiness@***.net I am a customer of Tagged and Hi5. Again forgive the errors. please investigate this should not be happening u--------
View full review
Reason of review:
Bad quality
Tanairi Fzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

I have many issues with RadiumOne as is presented on Tagged.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have many issues with RadiumOne as is presented on Tagged.com
I have many issues with RadiumOne as is presented on Tagged.com - Image 2
I have many issues with RadiumOne as is presented on Tagged.com - Image 3
I have many issues with RadiumOne as is presented on Tagged.com - Image 4
I do RadiumOne Earned Gold free offers daily on Tagged.com Pets game. Really we need to blame Tagged for allowing RadiumOne to degrade the quality of customer experience on their website. We are the consumer, why should we have to spend more time trying to get Gold straightened out than we do enjoying the time on Tagged. Tagged should really look at the numbers. I submitted tickets for no Gold for a week and counted between the ticket numbers. There were close to 2000 gwallet Zendesk tickets issued in a week. 1. If you agree to download and install any software they offer, I guaranty it is full of adware and spyware, not to mention the numerous additional applications that will be installed and virtually cripple your system. Most of these offers fail to report to RaiumOne to credit Gold either, thus you must create a trouble ticket with screenshots to have Gold credited. After you get your Gold then spend hours cleaning up your system. 2. Beware of anything that mentions Short Survey in offers or Free Samples. All of these offers take you into a never ending bombardment of offers and repeated questions. They never come to an end. You can spend hours answering survey questions hoping to reach the end. Some say "you are almost done" haha NOT. and forget about the Gold because RadiumOne says that after checking with the vendor, that you didn't complete the offer. HELLO
View full review
Cons:
  • Like a visit to my proctologist
Reason of review:
Poor quality of offers, decieving to consumer engagement

Preferred solution: RadiumOne needs to step up on poor offers. please contact me regarding issues

1 comment
Guest

I agree RadiumOne has taken the joy out of playing The Free Gold Game. I play the free gold game and turn it into luv points.

i have been banned from saying anything because i challenged them. they repeatedly credited my points on the wrong accounts. As of today they have removed the health ads on my page. So i am limited to what I can play.

I understand that the points go down and you have to continue to play, however recently i watched them double up on my points which went from 261,030 to 46,000

within and hr after I finished doing the ads. You give customers the platform to complain then you ban them from speaking up if they challenge you. You are allowed to remove anybody you feel like it at anytime which is unfair to say the least. You have cheated me out of many points, even though i am still playing and i have watched you not give me the credits that i was due yet I can't say anything.

Who monitors you. The quality of my experience and other customers experiences have been very degrading. You have purposely removed the health ads so me and other cannot make any points. You have lowered the points and offer ads that are to long and are not worth the points.

If I try to close and ad you remove my points. it is shameful how you run this company and I see why many people have stopped playing the game. You have all the rights and the customer has none. A lot of the other ads you offer do not honor what they offer yet you keep them on there anyway.

i have read complaints from people who pay for the gold and have been cheated. You owe me a lot of gold and it dosen't matter whether it is free i earned it yet you have tried to shut me up. there is dignity in running a company the right way, it is shameful how you have taken my points and as soon as i click on the page to play you start removing ads by telling me "sorry this offer is no longer available, yet I go to my friends house and see all the offers that you tell me are not available. it is a shame that people are afraid of speaking up for fear of being removed from the game.

This is still america and not allowing someone to speak up because they are being cheated is wrong. You are purposely taking my points doubling up on them, however i do have another outlet because you have been targeting me ever since i started to complain about your unfair practices. So whatever other tactics you use against me and others that I know there are other outlets that we can go to and file a complaint.

i will not be surprised if you try to remove me from playing or if you succeed in doing so, i just can't sit by and watch you continue to mislead myself and other customers. You have a lot of complaints about how you run this game it is shameful and you are making Tagged look bad and Tagged is a good site

Anonymous
map-marker Tucson, Arizona

After 5 days automatically considered 'solved'

We will get back to you as soon as possible, it typically takes between 1-4 days. MY REPLY: How mighty convenient to responde that it takes up to 4 days when it is automatically closed withn 5 days. Since I put in request on 6th and you respond with a delay stalling tactic of 4 days, this request will be closed and I'll be denied gold due to your foot dragging and refusal to award gold that I rightfully earned by supplying screenshot. So therefore it is fraud and a scam to take my information , email address, mailing address etc. and not get awarded my gold. This 'earn gold' scheme is a *** and you are stealing my info without reward if this request expires before you do anything about it!
View full review
Loss:
$5000
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Tanairi Fzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Continued issues of RadiumOne as seen on Tagged.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Continuation on RadiumOne complaints. First I will say that the health based videos offered by RadiumOne are excellent, especially by HealthGuru. The offers are only 30 or 38 Gold but are rich in useful content. Plus they almost always pay Gold instantly. The downside is now that Gold value has gone very high, I don't see as many videos offered, it's almost nil. :( If you do any offers but the videos, take screenshots, you'll need them when you don't get your gold. Happens about 90% of offers other than videos so be ready to battle for your gold. Don't ever tell on a survey that you have Diabetes. You will get a million calls from Indie Telemarketers all day every day for Diabetic Meter and supplies. I am a victim of this. So why does RadiumOne suck? Poor offers other than videos, Failed Gold, poor performance of Zendesk and Customer Service. When you submit a Gold complaint, all Zendesk responses are canned, automatic responses. if you try to talk to someone, there is No-One home! The system keeps repeating to send email confirmation screenshot.. what a joke. You will spend hours to battle for Gold. This lead to very poor customer experience and detracts from quality time you would have spent on Tagged.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Cambridge, Massachusetts

Awarding gold for completing offers

I have continued for days on Tagged to complete...and I mean COMPLETE.. offers but radiumone never credits the gold that is supposed to be awarded for those offers. I have joined so many things, football leagues and coupon clubs and installed so much stuff on my computer to complete these offers, yet nothing is awarded for the completion of these offers as promised. I know the company receives funds from the offer providers, but I wonder if those providers are aware of the lack of follow through by Radium One. To me it is unbelievable. Certainly there must be better customer service from this company, but no response other than an automated email, and usually the response is they wipe the record of you completing the offer in Tagged.
View full review
1 comment
Guest

I also have similar issues with their offers/promotions and never awarded GOLD. We need to escalate this to the next leve. I am literally pissed off with their offers/promotions and GOLD awards.

Elwanda Xbv
map-marker Woking, England

Tagged petsgold scam by radiunone

they offer free pet gold in tagged if you fill in quistionare once you do you are bombarded with spam but do not recive the reward i have contacted radiunone who say prove you compleated with the confermation email from them so i did now radiunone seem to be ignoreing me how many people are being bombarded with spam i personaly recived over 100 in a day through this and do the reputbul companys who beleave they are acting responcerbuly relise this company is tarnishing there reputations im sure they must be loseing custmors through people holding them to blame as its there adverts that are filling peoples inboxes im sure they must be loseing millions
View full review
RandomStranger B
map-marker Madison, Wisconsin

Banned for complaint about support staff behavior

RadiumOne - Banned for complaint about support staff behavior
RadiumOne - Banned for complaint about support staff behavior - Image 2
This is the worst customer service/support I have seen. I had a small issue, easy to fix, and provided pictures. I understand a 3rd party advertiser on their network is at fault for the initial problem. Support is still handled by RadiumOne employees and thus RadiumOne is the responsible party for dealing with problems that arise. It seemed staff was not even reading my text at first and was spitting out a pre-scripted series of actions which resulted in asking me for information already provided. Repeatedly providing proof of my situation to customer support quickly exasperated me. I provided pictures, the next reply asked for pictures that they had just been given. You could clearly see them yet I was stalled again and a again. At this point I bypassed the web form system and directly emailed the company from its contact page. In the end I was told: "We have checked with the advertiser responsible for this offer and determined that the transactions weren't fully completed." "We have decided to make an exception and credit your account." When I inquired as to how exactly it was not completed, again pointing to the required account and toolbar in the picture proving that I did in fact complete all requirements of the offer, I was then told that if I was not satisfied they would reverse (take away) the credit and that repeated manual crediting of my account could result in banning from the service. This was the only manual credit, and only time I've ever even contacted Radium One support. Later the same day I checked the site to see if they had replied and saw my account was manually "suspended" by their support staff. It appears this is a ban, as there is no expiration on the suspension and disallows new tickets or replies so that the staff member has the "last word". While I have no intention of ever dealing with the company again the gesture the ban represents is a continuation of the unacceptable behavior that I pointed out when I contacted the company directly.
View full review
4 comments
Guest

Wow! I can't believe all the negative reviews I have read, especially the one where the customer was banned for complaining and how they(radiumone ) fixes and alters the pages and just removes your whole account as if you never existed in playing their game.

The Justice Department in Washington, D.c., civil rights division needs to be contacted. Also The Attorney Generals office in the state you live in needs to investigate them. it looks as if everyone of the reviews are similular, being cheated out of thousands of points, the ignorance of the staff who seem to be drunk with power.

The bottom line is this no one is bigger than the law that they can not be brought to justice, it is time for this company to pay their dues.....they have scammed 100's of people, and i dare say discrimination is a big part of it. they have lied and retaliated against those who complain, however we must believe in justice for this is a company that need to be hit where it hurts the most, in their pocket.

Guest

Same thing with me . .

.

they ask for the same thing again and again. SHAME on GoDaddy and Tagged.com for utilizing a scam company for their promotions.

Guest

Oh man! This company scammed a lot of people.

They keep asking for screenshot.

When there's nothing to ask they reply the SAME THING "According to the advertiser the following transaction was partially completed therefore we canÒ€ℒt credit your account."

PEOPLE BEWARE OF THIS COMPANY. THEY SCAMMED

Guest

I have sent tons of screenshots, they keep asking for more. And, they told me the EXACT same thing which is BS.

View more comments (3)
Mark Spp
map-marker Eden Prairie, Minnesota

I bought a product on tagged/ Radiumone never gave me my gold

Last week Wensday I bought some chocolate from a vender on tagged via Radium One minumun purchase ws $20.00. I was suppose to get 1200 in gold to play my game. I paid $22.00 for my product and with shipping my total came to $31.00. I have one email to prove I paid for the product. I also have another email confirming my product is in transit...this all happen on 14 Dec 2011 Now on thursday 15 Dec this offer was pulled off tagged, but I had already had my confirmation email in my mail box
View full review
4 comments
Guest

I had the same experience until I started taking it back to the advertisers: I ask the advertisers to confirm my orders/payments directly to RadiumOne (which RadiumOne ignores as usual).

Then I contact my credit card to re-claim a part of what I paid that is equivalent to the Gold that was not awarded: usually this is about $5-$20 and my credit card companies have always supported my refund requests.

I then get in touch again with the vendor's support organization and explain them the situation and why they lost money on this sale. Sometimes, the advertiser decided to drop out of the RadiumOne program.

Has it changed RadiumOne's behavior?

No.

Has it changed their advertisers' behavior and my bottom line? Oh yes !

Guest

Shame on Tagged AND on Go Daddy for using this sham organization to administer their promotion rewards. Was supposed to get 15,000 in tagged gold for opening a new domain on Go Daddy.

I have proof of the transaction and sent it to them FOUR TIMES now . . . no action.

They keep asking for the same thing again and again.

IT IS A SCAM. I am thinking of notifying the MI attorney general on RadiumONE, Tagged and Go Daddy.

Guest

you RE NOT THE ONLY ONE THAT rADIUMoNE HAS SCREWED,,,i DO NO THINK THEY re thieves ,,,just extremely incompetent and apathetic

Guest

Ok its been 30 days today that I have submitted my complaint. And at this point I have not received my gold.

I must assume that process is not going any further than me undating my status.

It does not look like I am not getting my gold. Even though Im very disapointed that this processed for me is over, however I will say we all enjoyed our chocolate and thats all Im going to say...Mark

View more comments (3)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article